Scentihome Shipping Policy

At Scentihome, we are dedicated to delivering your orders efficiently and securely. Please review our shipping policy to understand processing times, shipping options, and other important details.

ORDER PROCESSING & SHIPPING TIMES

Orders can be shipped using two different methods:

• Expedited Shipping : Delivered within 1–2 days, including weekends and holidays, ensuring you receive your order as quickly as possible.
• Standard Shipping: Delivered within 3–7 business days, depending on the destination and carrier processing times..

Weekend & Holiday Shipping

• Standard orders are not processed or shipped on weekends, except for special occasions like Christmas, Valentine’s Day, or Mother’s Day.
• Expedited orders may be processed and shipped on weekends and public holidays, including major holidays, to ensure timely delivery.
• Orders placed on weekends or public holidays (non-expedited) will begin processing on the next business day.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping rates are calculated at checkout based on:

• Order weight & size
• Shipping destination
• Selected shipping method

Customers will receive a tracking number via email once their order has shipped.

SHIPPING RESTRICTIONS

PO Boxes & Military Addresses

• We do not ship to PO Boxes or APO/FPO military addresses at this time.
• Please provide a valid street address for all shipments.

Multiple Shipments

• If your order includes multiple items, they may ship separately.
• You will receive separate tracking numbers for each package.

INTERNATIONAL SHIPPING & CUSTOMS

We ship worldwide, but international customers must be aware of their country’s customs regulations and import policies.

Customs Duties & Taxes

• Customs duties and taxes are not included in your purchase and must be paid by the recipient.
• Fees are determined by your country’s customs authorities and are not charged or controlled by Scentihome.

Customs Clearance & Delays

• Once an order leaves our warehouse, we are not responsible for customs delays.
• Customers should track their orders and contact their local customs office if necessary.
• If customs denies entry of your package:
  • If returned to us, we will refund your order minus shipping fees and a 20% restocking fee.
  • If not returned, no refund will be issued.

FAILED DELIVERIES & RETURNED PACKAGES

If a package is returned to us due to an incorrect address, refusal, or failure to claim it:

• Shipping fees are non-refundable.
• A reshipping fee will apply if you request a resend.
• If you choose not to reship, we will refund the order minus shipping costs and a 20% restocking fee.

RUSH PROCESSING SERVICE

Rush processing prioritizes your order for quality check, packaging, and shipment within 24 hours.

Rush Processing Requirements

• Orders must be placed before 1 PM PST (4 PM EST), Monday to Friday.
• Rush processing does not affect the time your package spends in transit.
• If we fail to process your order within 24 hours, we will refund the rush processing fee as store credit.

CHANGE OF ADDRESS

• You may request an address change only if your order has not been processed.
• If your order has already shipped, you must contact the shipping carrier to request a redirection.

PACKAGE PROTECTION POLICY

We offer optional package protection to cover:
✔ Lost packages (must file a claim with the carrier)
✔ Damaged packages
✔ Stolen packages (must file a claim with the carrier)
✔ Delivered but not received (must file a claim with the carrier)
✔ Incorrect item received

Why Choose Package Protection?

• Ensures your order is covered in case of shipping issues.
• If an issue occurs, we will replace your order or issue a store credit refund (excluding shipping fees).
• To file a claim, contact contact@scentihome.support.

ORDER TRACKING

Once your order has shipped:

• You will receive a tracking number via email.
• Use the tracking link provided to monitor your package’s journey.
• If you experience delays, please check with the shipping carrier first before reaching out to us.

OUR COMMITMENT TO YOU

At Scentihome, we strive to offer seamless shipping and customer satisfaction. If you have any concerns about your order, contact us at contact@scentihome.support for assistance.

Scentihome | Elevating Your Scent Experience