FAQs

Subscriptions are available only for selected Scentihome fragrances and bottle sizes. Not every product, fragrance, or size is included in the subscription program, and availability may vary by product. If you are interested in subscribing, please check whether the subscription option is available for the specific fragrance and bottle size you would like to purchase.

Scentihome subscriptions renew on a monthly billing schedule, typically based on the date of your original subscription order. Your recurring order will follow the billing schedule associated with your subscription. The exact timing of billing, order creation, and delivery may vary depending on your subscription details and order processing.

You may request a fragrance change for an upcoming subscription order, subject to subscription eligibility and product availability. The replacement fragrance must: - Be available for subscription. - Be available in the same bottle size as your current subscription. For example, a 120ml subscription can only be changed to another eligible 120ml fragrance. Fragrance changes are request-based, so please contact Scentihome before your next billing date so our team can review the request before the upcoming renewal.

If the skip option is available in your subscription management account, you may be able to skip an upcoming subscription order before the next billing date. Skipping applies to the upcoming renewal rather than canceling your subscription entirely. Available subscription management options may depend on the settings enabled for your account.

If the pause option is available for your subscription, you may be able to temporarily pause future renewals. Pause availability and duration may depend on your subscription settings. Please review the options available in your subscription account or contact Scentihome if you need help managing your subscription.

Yes. You can cancel your subscription to stop future renewals. To prevent the next recurring order from being processed, cancellation should be completed before your next billing date. Canceling a subscription affects future renewals and does not automatically change an order that has already been billed or created.

Canceling your subscription after an order has already been billed or created will stop future subscription renewals only. It will not automatically cancel or refund the order that has already been processed. If this happens, please contact Scentihome as soon as possible. The existing order will be reviewed according to our applicable order, refund, and subscription policies, and our team will let you know what options are available.

Shipping is not automatically included for all recurring subscription orders. Shipping charges, if applicable, are calculated separately for each subscription renewal according to the order and delivery details at that time.

Scentihome subscription pricing cannot be combined with additional promotional or discount codes unless explicitly stated otherwise. If a subscription-specific discount is already applied to your recurring order, another promotional code generally cannot be stacked with it under our subscription promotion policy.

You can request a change to your billing or delivery date by contacting Scentihome. Please submit the request before your next billing date. Date-change requests are subject to review and available options may depend on your subscription settings and the status of the upcoming renewal. Because these changes may not be available as a direct self-service option in every account, contacting Scentihome is the best way to confirm what can be adjusted for your subscription.

Please allow 1–2 business days for order processing. Standard delivery typically takes 3–7 business days. Pre-order items require 12–15 business days for delivery. We currently offer shipping within the United States and Canada only.

We currently ship to the United States and Canada. Available shipping methods, delivery times, and applicable rates for your location will be calculated and displayed at checkout. For more detailed information, please refer to the full Shipping Policy below.

Scentihome ships from our warehouse in Georgia, USA. All orders are shipped domestically within the United States via USPS, FedEx or UPS.

Yes, once your package is shipped, you will receive an email including your tracking number. Click the hyperlinked tracking number to easily track your package or copy & paste it into any search engine and it will direct you to a tracking page. Didn't get a tracking number? Please email us with your order number and someone will get back to you.

If you received the wrong item, don’t worry! Just reach out to our support team with your order number and a photo, and we’ll make it right as soon as possible.

Due to the nature of our products, fragrance oils cannot be returned or refunded. If you are not satisfied with your purchase, you can return your item(s) within 14 days of delivery. Sale items are final sale. Only items that have been purchased directly from Scentihome can be returned to Scentihome. Read our complete Return Policy.

To start a return, please contact our Customer Support Team via email or SMS with your order number and the item you would like to return. Our team will review your request and provide the return instructions.

Returned items must be unused, unopened, and in their original condition, including all original packaging and accessories. Items that show signs of use may not qualify for a return.

You have 14 days from the date you receive your order to request a return.

Yes. Unused and unopened diffusers may be returned within 14 days of delivery as long as they are in their original condition with all packaging and accessories included.

If your diffuser has a product issue, please contact our Customer Support Team. After reviewing the issue, we will arrange a replacement if the product is confirmed to be defective.

Scentihome will cover the return shipping cost for approved returns. Once your return request is approved, we will provide a prepaid return label and detailed return instructions.

The return process typically takes 7–10 business days from the time you submit your return request until your refund is completed.

Once your return is reviewed and approved, your refund will be processed. Please allow 7–10 business days for the full return and refund process to be completed.

Approved refunds will be issued back to your original payment method. Processing times may vary depending on your bank or payment provider.

Due to our fulfillment and ordering process, we are not able to guarantee any accommodations can be made to an order once placed, including alterations or cancellations.
If you need to update any information on your order, email us at support@scentihome.com as soon as possible! Before you place your order, please confirm that all of your information; including your shipping address, name, phone number, credit card details, and product selection is correct; as Scentihome is not responsible for any mistakes. Thank you.

Be sure to Create an Account, or login, to easily check the status of your order. After an order has been completed, you will receive a confirmation email from us as well as updates when your order is processed and shipped.

Scentihome securely processes payments through Shopify Payments. We also support express checkout options such as Shop Pay, Apple Pay, Google Pay, Amazon Pay, and PayPal for a faster and more convenient shopping experience. All transactions are encrypted and processed securely to protect your information.

The Scentihome Supporting team is happy to assist you. Please email us and be sure to include your product order number and/or email address used to place the order.

All Scentihome diffusers include a 12 month warranty starting from the date of purchase.

The warranty covers manufacturing defects and internal malfunctions under normal use including motor failure power supply issues battery defects malfunctioning buttons control panel or remote control issues timer or programming errors and internal electrical or circuit board faults.

If your diffuser stops working due to a covered issue within 12 months of purchase we will provide a replacement unit at no product cost. Customers are only responsible for a shipping fee between $12 and $20. No return is required unless specifically requested.

The warranty does not cover physical damage misuse water damage use of incompatible oils unauthorized repairs or normal wear and tear.

All Scentihome Scent Diffusers offer customizable fragrance intensity and automatically turn off when the timer is up or oil runs out. Our larger models, the Penthouse Diffuser, Villa Diffuser, and Presidential Diffuser boast a built-in fan for consistent coverage, security lock for the fragrance compartment, and programmable weekly timer that allows up to four unique operating periods. They can be wall-mounted or used as stand-alone diffusers.

Our signature Fragrance Oils are derived from the highest quality ingredients in the world. They are a blend of therapeutic-grade essential oils and perfume-quality fragrance oils, designed to mimic the notes of your favorite hotel scents.

Yes! Our oils are safe to use around people and pets. 100% Free of all Parabens, Formaldehyde, Color Additives, Synthetic Dyes, and Preservatives.

Yes, we are 100% Animal/Cruelty Free. We do not, and will never, test on animals.

Yes! Our formulas are not only Vegan, but derived from Plant-based Ingredients and Sustainably Sourced Essential Oils.

Our formulas are 100% Non-Toxic and Hypoallergenic. Scentihomme oils are IFRA compliant meaning they are of the highest standards in the industry.

When used at the recommended settings of 4-8 hours/day an oil bottle will last approximately one month in a Scentihome Diffuser. The exact length of time will depend on the usage and fragrance concentration. 20ml | Car Diffuser 50mL | Scent Diffuser 100mL | Penthouse Diffuser

Never store oils in direct sunlight. Heat and light can deteriorate their quality and cause oil to evaporate. We encourage you to properly store oils in a dry, cool place.

Since our oils contain pure essential oils and plant essences, do not apply these oils topically as they are in pure, undiluted form. If you get oil on your hands, wash the area with soap and water.

Our formulas maintain all the therapeutic benefits of essential oils and provide maximum versatility and control of the scenting environment. Our oils are made from the finest plant-derived essences and pure essential oils and have anti-bacterial, antiviral, and antifungal properties. Some fragrances can be aromatherapeutic and have both physical and mental health benefits, which you can read more about here.

If oil is spilled, thoroughly clean the area (including the unit) with rubbing alcohol. Please remember that these are undiluted essential oils and should therefore be treated with care. How to Get Oil Off Clothes & Fabrics

To apply to our affiliate or influencer program, please email our Influencer and Affiliate Relations Management Team. To Enter: - You must have 50k+ followers on at least one of your social media platforms. Please make sure to attach your social media platform(s) in your application. - At this time, we are only accepting TikTok, Instagram and Youtube influencers in the United States, Canada, the U.K, and Australia. Multiple submissions will not increase your chance of being contacted. Submissions are reviewed on a weekly basis. Approved applicants will receive a campaign email invitation.