FAQs

Please allow 5-7 working days for processing and 7-10 working days for standard delivery. We only offer shipping to the US Zone.

Due to our fulfillment and ordering process, we are not able to guarantee any accommodations can be made to an order once placed, including alterations or cancellations. If you need to update any information on your order, email us at support@scentihome.com as soon as possible! Before you place your order, please confirm that all of your information; including your shipping address, name, phone number, credit card details, and product selection is correct; as Scentihome is not responsible for any mistakes. Thank you.

Be sure to Create an Account, or login, to easily check the status of your order. After an order has been completed, you will receive a confirmation email from us as well as updates when your order is processed and shipped.

Yes, once your package is shipped, you will receive an email including your tracking number. Click the hyperlinked tracking number to easily track your package or copy & paste it into any search engine and it will direct you to a tracking page. Didn't get a tracking number? Please email us with your order number and someone will get back to you.

We ship worldwide. Receive free shipping in the U.S. The exact shipping options for your country will be presented during checkout. Read our complete Shipping Policy.

Due to the nature of our products, fragrance oils cannot be returned or refunded. If you are not satisfied with your purchase, you can return your item(s) within 30 days of delivery. Sale items are final sale. Only items that have been purchased directly from Scentihome can be returned to Scentihome. Read our complete Return Policy.

Yes, once your package is shipped, you will receive an email including your tracking number. Click the hyperlinked tracking number to easily track your package or copy & paste it into any search engine and it will direct you to a tracking page. Didn't get a tracking number? Please email us with your order number and someone will get back to you.

If you believe there was an error in your order, please email us. Be sure to provide us with your product order number and an image of the incorrect product.

All transactions are secure and encrypted. We accept payments from ShopPay, AmazonPay, PayPal, GooglePay, Apple Pay, and all Debit/Credit Cards like Visa, Discover, Amex, and Mastercard.

To apply to our affiliate or influencer program, please email our Influencer and Affiliate Relations Management Team. To Enter: - You must have 50k+ followers on at least one of your social media platforms. Please make sure to attach your social media platform(s) in your application. - At this time, we are only accepting TikTok, Instagram and Youtube influencers in the United States, Canada, the U.K, and Australia. Multiple submissions will not increase your chance of being contacted. Submissions are reviewed on a weekly basis. Approved applicants will receive a campaign email invitation.

The Scentihome Supporting team is happy to assist you. Please email us and be sure to include your product order number and/or email address used to place the order.

All Scentihome Scent Diffusers offer customizable fragrance intensity and automatically turn off when the timer is up or oil runs out. Our larger models, the Penthouse Diffuser, Villa Diffuser, and Presidential Diffuser boast a built-in fan for consistent coverage, security lock for the fragrance compartment, and programmable weekly timer that allows up to four unique operating periods. They can be wall-mounted or used as stand-alone diffusers.

Our signature Fragrance Oils are derived from the highest quality ingredients in the world. They are a blend of therapeutic-grade essential oils and perfume-quality fragrance oils, designed to mimic the notes of your favorite hotel scents.

Yes! Our oils are safe to use around people and pets. 100% Free of all Parabens, Formaldehyde, Color Additives, Synthetic Dyes, and Preservatives.

Yes, we are 100% Animal/Cruelty Free. We do not, and will never, test on animals.

Yes! Our formulas are not only Vegan, but derived from Plant-based Ingredients and Sustainably Sourced Essential Oils.

Our formulas are 100% Non-Toxic and Hypoallergenic. Scentihomme oils are IFRA compliant meaning they are of the highest standards in the industry.

When used at the recommended settings of 4-8 hours/day an oil bottle will last approximately one month in a Scentihome Diffuser. The exact length of time will depend on the usage and fragrance concentration. 20ml | Car Diffuser 50mL | Scent Diffuser 100mL | Penthouse Diffuser

Never store oils in direct sunlight. Heat and light can deteriorate their quality and cause oil to evaporate. We encourage you to properly store oils in a dry, cool place.

Since our oils contain pure essential oils and plant essences, do not apply these oils topically as they are in pure, undiluted form. If you get oil on your hands, wash the area with soap and water.

Our formulas maintain all the therapeutic benefits of essential oils and provide maximum versatility and control of the scenting environment. Our oils are made from the finest plant-derived essences and pure essential oils and have anti-bacterial, antiviral, and antifungal properties. Some fragrances can be aromatherapeutic and have both physical and mental health benefits, which you can read more about here.

If oil is spilled, thoroughly clean the area (including the unit) with rubbing alcohol. Please remember that these are undiluted essential oils and should therefore be treated with care. How to Get Oil Off Clothes & Fabrics